Digital Transformation - Understanding Your Ecosystem: Structuring Vendors & Contracts

Posted: 13/03/2025

Vendor relationships and contract structuring are critical to any successful digital transformation, but many businesses fail to take a holistic approach when engaging with new technology providers. In this episode, Sarah Kenshall, Joanne Vengadesan, and Phillip D’Costa discuss how businesses should assess existing contracts, identify risks in vendor agreements, and ensure their procurement processes align with long-term business needs. They explore real-world examples, such as CRM system implementation, automated helpdesks, and customer-facing platforms, to highlight the key contractual issues businesses must address before embarking on digital transformation. From ensuring seamless data migration to mitigating AI-related risks in supplier agreements, this episode provides essential guidance on how to structure vendor contracts to support your digital evolution.